Privacy
Privacy Policy
Last updated: 2025-01-15
1. Introduction
Protecting the privacy of every organisation that relies on our AI video editor platform is central to our mission and informs every product decision we make. We operate on the principle that trust is earned through transparency, so this policy explains what information we collect, how we use it, and the safeguards we put in place. Our customers range from independent creators to global marketing teams, and each expects enterprise-grade control over their audiovisual assets, collaboration data, and billing records. By reading this document, you will understand the lawful bases we rely on, the privacy-enhancing technologies we deploy, and the commitments we uphold across onboarding, daily operations, and support engagements. We designed these practices to comply with GDPR, CCPA, LGPD, and other regional frameworks while still delivering the creative agility that modern businesses demand. If any section raises questions, our privacy success engineers are prepared to provide detailed clarification and help you configure the platform for your compliance needs.
2. Information Collection
We collect only the information that enables us to deliver, secure, and optimise the AI video editor experience, and we do so using a combination of consent and legitimate interest assessments. During onboarding you provide business contact details, workspace identifiers, billing preferences, and optional branding assets so we can tailor video templates and automated editing profiles. When your teams collaborate, we log usage metadata such as clip durations, export formats, user roles, and feature adoption to improve reliability while keeping raw creative files encrypted. Payments are processed through PCI-DSS compliant partners, and sensitive tokens are vaulted outside of our application boundary. Diagnostic records, including crash traces and API latency metrics, are anonymised and rotated on strict retention schedules. If you choose to integrate third-party storage or marketing systems, we collect only the scopes you authorise and never access end-customer data without explicit contractual instructions. We periodically review collection points through privacy impact assessments, documenting outcomes and updating our processing register whenever new automation features launch.
3. Information Use
We use your information exclusively to provide the intelligent workflows that define our AI video editor and to keep stakeholders informed about service performance. Account data powers secure authentication, role-based permissioning, and collaboration invitations, while project metadata allows us to recommend automated editing presets that match your brand. Analytics on feature usage guide our roadmap and help us surface onboarding tips, yet we aggregate insights before any external benchmarking. We may contact administrators about feature updates, policy changes, or maintenance windows, but you can customise notification preferences within the control panel. Marketing communications are opt-in only and managed through double-confirmed consent. Whenever we process data for machine learning refinement, we strip identifying elements, store training corpora in segregated environments, and honour geographic residency commitments. No information is sold, rented, or shared with advertising networks; we disclose data to subprocessors solely to fulfil contractual obligations and hold them to equivalent privacy standards.
4. Information Sharing
We will never sell or rent your information, and we share AI video editor data only when it is essential to deliver contracted services or when the law requires disclosure. Primary subprocessors provide hosting, payment processing, analytic insights, and customer support, each bound by written agreements that mirror our confidentiality and security obligations. Before onboarding a new vendor, we conduct risk assessments covering technical controls, financial stability, and regulatory standing, and we document the decision in our subprocessor registry. Customers can review this list at any time and subscribe to change notifications. Within the platform, you can configure workspace-level permissions to decide which teammates see campaign analytics, raw footage, or billing information. When responding to lawful government requests, we scrutinise every order, notify you whenever legally allowed, and limit the disclosure to the minimum necessary data. Aggregated marketing benchmarks may be published, but they remove personal and organisation identifiers so you retain competitive advantage.
5. Data Security
Safeguarding your creative assets is a non-negotiable priority, so our security architecture pairs hardened infrastructure with rigorous operational controls purpose-built for the AI video editor. Data in transit travels through TLS 1.3 with perfect forward secrecy, while data at rest is encrypted using AES-256 and customer-specific keys stored in hardware security modules. Access to production systems follows zero-trust principles, leveraging just-in-time elevation, multi-factor authentication, and continuous behaviour monitoring. We conduct quarterly penetration tests, annual SOC 2 Type II audits, and recurring ISO 27001 surveillance reviews, sharing executive summaries with enterprise accounts. Our incident response programme includes 24/7 monitoring, immutable logging, tabletop exercises, and transparent customer notifications aligned to regulatory timelines. When you enable integrations such as cloud storage or marketing automation, we enforce signed webhooks, payload validation, and granular token scopes to prevent misuse. Disaster recovery plans are rehearsed twice per year, replicating workloads across multiple regions to maintain availability commitments even during unexpected infrastructure events.
6. Cookies & Tracking
Our AI video editor uses cookies and similar technologies to deliver a consistent, secure user experience. Essential cookies maintain session state, remember language preferences, and keep authenticated administrative actions separate from viewer permissions. Performance cookies, which you can opt into, help us understand how automated editing features are adopted so we can prioritise improvements. Marketing cookies are disabled by default, and we will request explicit consent before enabling campaign tracking pixels or attribution tags. You can manage preferences within the privacy centre, revoke consent at any time, and clear cached tokens whenever a device is shared. We honour browser Do Not Track signals and respect platform-level privacy settings published by major operating systems. Detailed descriptions of each cookie, its lifespan, and hosting provider appear in our cookie table, updated quarterly along with any new analytics partners. For mobile experiences, we map cookies to secure identifiers and provide opt-out instructions aligned with regional requirements.
7. User Rights
You remain in full control of your personal data and can exercise privacy rights at any time through the AI video editor dashboard or by contacting our support desk. Granular account settings allow administrators to export workspace activity, revoke individual user sessions, configure data retention windows, and enable regional residency controls. Every user can review or update their profile, adjust communications preferences, and request account deletion through guided workflows that include identity verification checkpoints. When you submit a rights request, we log the case, assign a privacy specialist, and respond within thirty days or sooner where regulation demands accelerated timelines. For complex data portability requests, we deliver structured, machine-readable exports that respect third-party confidentiality agreements. Should you disagree with any decision, escalation paths to our Data Protection Officer and external supervisory authorities are clearly documented, ensuring transparent resolution and sustained trust. Our help centre also publishes best practices so teams can align internal policies with the platform's privacy safeguards.
8. Data Retention
We retain personal data only for as long as needed to provide the AI video editor service, meet legal obligations, or resolve disputes. Workspace configuration metadata, audit logs, and billing records follow retention schedules aligned with SOC 2, ISO 27001, and tax compliance requirements. Video assets, captions, and rendered exports remain available while your subscription is active, after which administrators can schedule automatic purges or trigger immediate deletion. Diagnostic data related to automated editing performance is stored for ninety days to support troubleshooting before being aggregated or destroyed. Backup snapshots are encrypted and rotated on a rolling thirty-day window, ensuring recoverability without accumulating stale information. When you request deletion, we propagate commands across primary storage, backups, and integrated systems, documenting completion for your records. We also provide checklists to help privacy teams align internal retention policies with our default schedules. Customers on regulated plans can negotiate bespoke retention windows documented in their contracts.
9. International Transfers
We operate a globally distributed infrastructure so your AI video editor projects perform well regardless of team location, and we apply strict safeguards whenever data crosses borders. Primary hosting regions include the United States, European Union, and Singapore, each selected for resilient connectivity and mature privacy regulation. Transfers between regions rely on mechanisms such as Standard Contractual Clauses, Data Privacy Framework participation, and regionalisation commitments that keep sensitive footage near its source market. Customers can request region pinning to keep workflow data within specific jurisdictions, and enterprise accounts may sign addendums offering additional assurances. We continuously monitor legal developments affecting cross-border transfers and publish advisories that explain how rulings impact stored media, analytics, or user profiles. Audit trails document every administrative access request, ensuring accountability when support teams assist from different locales. Where local laws demand on-premise hosting, we collaborate with certified partners to deliver compliant private deployments. Training programmes ensure administrators understand how geographic rules influence automation settings.
10. Children's Privacy
Our AI video editor is designed for professional users and is not intended for children under thirteen years of age. We do not knowingly collect personal information from minors, nor do we market youth-oriented features or advertising campaigns. During account creation we require age confirmation, and administrators must ensure invited collaborators meet legal working age requirements. If we learn that a child has provided personal data, we will delete the information promptly and disable access until a verified guardian contacts us. Educational institutions using our platform for training programmes must implement additional safeguards, including parental consent and restricted sharing, to stay compliant with COPPA, GDPR-K, and similar frameworks. Our support team monitors abuse reports and will escalate any suspicion of underage usage to the Data Protection Office for immediate action. We also publish guidelines to help customers configure onboarding workflows that flag underage submissions before accounts are provisioned. Periodic audits review age verification controls and confirm they operate effectively across integrations.
11. Policy Changes
We update this privacy policy whenever we introduce new AI video editor capabilities, onboard subprocessors, or adapt to regulatory changes, and we believe advance communication is essential. Significant revisions are announced at least thirty days before taking effect, through email bulletins, in-product banners, and admin console notifications. The change log highlights what sections were modified, why the updates were necessary, and which customer actions are recommended to maintain compliance. Archived versions remain available so your legal team can track historical commitments and compare language across releases. If a modification materially alters data usage, we will request renewed consent where required by law. We encourage privacy champions within each organisation to subscribe to the governance newsletter, where we share roadmaps, impact assessments, and upcoming webinars discussing policy implications. Feedback mechanisms inside the product let you comment on draft updates before they are finalised, ensuring the policy evolves with customer needs. Our support team is trained to provide clarifications on every revision so no question goes unanswered.
12. Contact Information
If you have questions about how the AI video editor handles personal data, or if you need assistance coordinating compliance obligations with your legal team, our dedicated Data Protection Office is ready to help. Reach us via [email protected] for encrypted email correspondence, or create a ticket in the secure customer portal where multi-factor authentication protects every interaction. Enterprise subscribers can schedule standing governance reviews, during which we share audit artifacts, subprocessor inventories, and upcoming roadmap changes that might affect data flows. We also publish quarterly transparency reports covering request volume, incident response metrics, and significant regulatory developments. If you prefer phone support, our regional privacy hotlines operate in North America, Europe, and APAC, connecting you with specialists fluent in local requirements. Should you wish to escalate unresolved concerns, we will coordinate introductions to the appropriate supervisory authority and provide documentation that summarises the actions already taken. Educational webinars and knowledge base articles are refreshed frequently so teams can stay ahead of evolving obligations.