Legal
Terms of Service
Last updated: 2025-01-15
1. Acceptance of Terms
By accessing or using our AI video editor services, companion APIs, dashboards, and mobile applications, you acknowledge that you have read, understood, and agree to abide by these Terms of Service and all policies referenced herein. We encourage every user, whether a solo content creator or an enterprise marketing team, to review this agreement during onboarding and whenever major updates are announced. Continuing to use the platform after revisions take effect constitutes acceptance of the revised terms, so we recommend subscribing to release notes and legal notifications sent through the admin console. If you do not accept these provisions, your only remedy is to discontinue use and deactivate your account. Certain features, such as automated editing pipelines or integrations with external storage, may require additional consent flows or data processing agreements. Where conflicts arise between this document and negotiated enterprise contracts, the bespoke agreement will govern, provided it is signed by authorised representatives of both parties.
2. Service Description
We deliver a cloud-native AI video editor that automates storyboarding, scene detection, soundtrack synchronisation, and distribution workflows so teams can produce polished footage faster. Core services include browser-based editing, background rendering, collaboration spaces, analytics dashboards, and secure asset hosting. Subscription tiers unlock advanced modules such as multi-language captioning, brand template libraries, marketing funnel integrations, and programmable APIs for custom automations. We continually refine these capabilities to reflect industry best practices, adopting responsible AI safeguards and publishing transparency notes when models are retrained. Beta features may be offered for evaluation with separate opt-in terms, and we reserve the right to modify or discontinue experimental functionality to maintain system performance. Documentation, tutorials, and solution architects support your deployment so you can orchestrate content campaigns without standing up new infrastructure. Service level targets, including uptime commitments and support response times, are described in our SLA library and applied according to your selected plan.
3. User Accounts
You are responsible for maintaining accurate account information and ensuring that only authorised teammates access the AI video editor under your subscription. Administrators should enforce strong passwords, single sign-on, and multi-factor authentication using the controls provided in the workspace settings. When inviting collaborators or contractors, assign least-privileged roles and review permissions regularly to prevent unauthorised exposure of creative assets or billing data. If you suspect compromise, you must notify us immediately so we can help suspend sessions, investigate activity, and support remediation steps. We reserve the right to suspend or terminate accounts that violate these terms, abuse the service, fail to pay fees, or present security risks to other customers. Data associated with terminated accounts may be scheduled for deletion after retention periods expire, so export materials beforehand if you plan to leave the platform. Enterprise agreements may impose additional identity governance requirements, and compliance with those provisions remains your responsibility.
4. Acceptable Use
You agree to use the AI video editor for lawful purposes that respect intellectual property rights, privacy obligations, and community standards. Prohibited behaviour includes uploading malicious code, attempting to bypass security controls, reverse engineering proprietary algorithms, or deploying automated scraping that degrades system performance. You must not generate content that promotes violence, hate, or disinformation, nor may you infringe copyrights belonging to third parties. When using AI-assisted features, review outputs to ensure they comply with regulatory requirements applicable to your industry. We reserve the right to throttle or suspend activity that threatens service stability or reputational harm, and we will cooperate with law enforcement when legally compelled. Customers integrating the platform with custom workflows must ensure downstream systems honour the same acceptable use guidelines to prevent misuse or data leakage. Reports of abuse can be submitted through the Trust & Safety portal, and we pledge to investigate promptly and document remediation steps.
5. Payment & Billing
Subscription fees for the AI video editor are billed in advance according to the plan you select, with monthly and annual options displayed in the billing centre. By providing a payment method, you authorise recurring charges covering usage, applicable taxes, and any add-on modules you enable. Invoices are emailed to billing contacts and stored within the account portal for audit purposes. Unless stated otherwise in a separate agreement, fees are non-refundable; however, you may downgrade or cancel future renewals before the current term ends. We may modify pricing with at least thirty days’ notice delivered via email and in-app banners, after which continued use confirms acceptance of the new rates. If a payment fails, we will attempt retries and may suspend service until the balance is cleared. Resellers and procurement partners must ensure end users comply with these billing terms, and currency conversions or bank fees remain your responsibility. We encourage customers to maintain a backup payment method to prevent accidental disruption.
6. Refunds & Cancellations
While subscription fees are billed upfront, we understand campaigns or procurement cycles can change. If you cancel within 14 days of a new billing period and your workspace has not exceeded its automation allotment, contact our finance desk at [email protected] so we can review the request in line with regional regulations. Refund approvals are issued case by case, and we may request additional documentation to verify eligibility.
7. Privacy Policy
Your use of the AI video editor is also governed by our Privacy Policy, which explains how we collect, process, and safeguard personal data within the platform. By agreeing to these terms, you acknowledge that you have reviewed the policy and consent to the data practices described, including storage in the regions outlined and sharing with approved subprocessors. Administrators must relay policy updates to their teams and obtain any necessary consents from end users, especially when integrating third-party marketing or analytics tools that introduce additional data flows. If you or your stakeholders require enhanced protections, such as data processing agreements or regional residency commitments, we are prepared to execute supplementary documentation that sits alongside this contract. In the event of a privacy incident affecting your workspace, we will provide notifications, remediation plans, and supporting evidence in accordance with statutory obligations and your selected service level. Continued use of the platform indicates your acceptance of ongoing privacy compliance responsibilities.
8. Intellectual Property
You retain ownership of all videos, metadata, and brand assets you upload or generate with the AI video editor, and we claim no rights beyond those needed to provide the service. By using the platform, you grant us a limited, revocable licence to host, process, and transmit your content solely to deliver functionality such as rendering, collaboration, and storage. We maintain exclusive ownership of the software, documentation, user interface designs, machine learning models, and trademarks associated with the service. You may not use our marks without written permission, and you must not misrepresent that your organisation is affiliated with us beyond a standard customer relationship. Feedback you choose to share may be incorporated into future releases without additional compensation, although we welcome attribution requests for significant contributions. Any attempt to copy, resell, or create derivative works from our technology violates these terms and may trigger legal remedies, including injunctive relief.
9. Termination
Either party may terminate the AI video editor agreement for convenience by providing thirty days' written notice, or immediately if the other party materially breaches these terms and fails to cure within fifteen days of receiving formal notice. Upon termination, your licence to access the platform ends, and you must cease using associated software, APIs, and documentation. We will make commercially reasonable efforts to provide data exports for thirty days after termination so you can retrieve stored media, project settings, and analytics. Outstanding fees remain payable, and we may invoice for any usage beyond committed allowances. We reserve the right to suspend service sooner if continued access risks harm to our infrastructure, infringes third-party rights, or violates applicable law. Sections of this agreement that by their nature should survive termination—including payment obligations, intellectual property protections, confidentiality covenants, and limitation of liability—will remain in effect. We recommend downloading critical assets before requesting termination to avoid disruption.
10. Disclaimer
Except as expressly stated in writing, we provide the AI video editor, its automated editing engines, APIs, and documentation on an "as is" basis without warranties of any kind. This includes implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. We do not guarantee that the service will meet every business requirement, that content generated through AI models will be error-free, or that integrations with third-party systems will operate without configuration. You are responsible for verifying outputs before publishing campaigns and for backing up critical assets outside the platform. Some jurisdictions limit the ability to disclaim warranties, so these exclusions may not apply to you where prohibited by law. Any advice or information obtained from our teams does not create new warranties unless documented and signed by authorised representatives. We encourage proof-of-concept testing to confirm the platform aligns with your internal quality standards before relying on automated workflows.
11. Limitation of Liability
To the maximum extent permitted by law, our total liability for claims arising out of your use of the AI video editor will not exceed the fees you paid during the twelve months immediately preceding the incident giving rise to the claim. We are not liable for indirect, incidental, consequential, exemplary, or punitive damages, including lost profits, lost data, business interruption, or reputational harm, even if we have been advised of the possibility of such damages. The service is provided on an as-is and as-available basis; while we strive for 99.9% uptime, occasional maintenance or network disruptions may occur. Nothing in these terms excludes liability for fraud, willful misconduct, or injury caused by gross negligence. Some jurisdictions do not allow certain disclaimers, so portions of this section may not apply and will be enforced to the fullest allowable extent. You agree to take reasonable steps to mitigate damages, such as maintaining backups of exported media and promptly notifying us of suspected issues.
12. Changes to Terms
We may update these Terms of Service to reflect product enhancements, regulatory developments, or changes in our business operations, and we will communicate significant revisions in advance. Updates are announced via email, in-app banners, and the admin console notifications centre, with a summary describing the affected sections and rationale. Unless otherwise stated, revisions take effect thirty days after notice, and continued use of the AI video editor constitutes acceptance. For material changes, such as new payment requirements or altered service commitments, we will request explicit acknowledgement from account owners. Archived versions remain accessible for reference, enabling your legal and procurement teams to compare historical language. If you do not agree with revised terms, you must discontinue use before the effective date; otherwise, the new terms supersede prior agreements. We welcome feedback during the notice period and may adjust proposed language when customers highlight operational concerns. Dedicated account managers can assist in interpreting changes and mapping them to internal governance processes.
13. Contact Information
For any questions about these Terms of Service, compliance obligations, or contractual negotiations involving the AI video editor, please contact our legal team at [email protected]. Enterprise customers receive a dedicated counsel alias for escalations, and all messages are protected by enforced TLS and optional PGP encryption. You can also open a ticket in the customer success portal, where role-based permissions ensure only approved stakeholders can view legal documentation. Our headquarters team operates Monday through Friday, while regional representatives in EMEA and APAC handle jurisdiction-specific guidance. We strive to acknowledge enquiries within one business day and to provide substantive responses shortly thereafter. If you require urgent assistance, phone numbers for regional legal liaisons appear within the portal alongside office hours. We routinely publish playbooks and FAQ articles that outline how contractual clauses map to product features, giving your procurement staff clarity before renewals. Should you need to escalate unresolved matters, we will coordinate conversations with executive leadership or qualified arbitrators as required.